Cancellation Window

Cancellation requests must be submitted at least 24 hours before your order ships. Requests received after this deadline may not be processed in time to prevent shipment.

Processing Fee

All approved cancellations are subject to a 6% processing fee, which will be automatically deducted from your refund amount.

How to Cancel

To request a cancellation, please contact our customer service team at support@pokepackshack.com as soon as possible with your order number.

Agreement

By submitting a cancellation request, you acknowledge and agree to the terms outlined in this policy, including the 6% processing fee.

Returns

Due to the nature of sealed trading card products, we cannot accept returns on opened or unopened sealed items. This industry-standard policy helps maintain product integrity and authenticity.

Quality Guarantee: If your order arrives damaged or doesn't match the item description, we'll make it right. Simply contact us at support@pokepackshack.com with photos and your order details, and we'll work with you to resolve the issue promptly.

Privacy Policy

Effective Date: May4, 2025

Last Updated: May 4, 2025

At PokePackShack.com ("we," "us," or
"our"), we are committed to protecting your privacy and personal
information. This Privacy Policy explains how we collect, use, share, and
safeguard your information when you visit our website, make purchases, or
interact with our services.

By using our website or services, you agree to the collection and use of
information in accordance with this policy.

1. Information We Collect

Personal Information You Provide

When you interact with our website, create an account, or make a
purchase, we may collect:

• Contact Information: Name, email address, phone
  number
• Billing Information: Billing address, payment method
  details
• Shipping Information: Shipping address, delivery
  preferences
• Account Information: Username, password, order
  history, preferences
• Communication Data: Information you provide when
  contacting customer service

Information Collected Automatically

When you visit our website, we automatically collect:

• Technical Information: IP address, browser type and
  version, operating system
• Usage Data: Pages visited, time spent on
  site, click patterns, referral sources
• Device Information: Device type, screen resolution,
  unique device identifiers
• Location Data: General geographic location
  based on IP address

Information from Third Parties

We may receive information about you from:

• Payment processors and financial
  institutions
• Shipping and logistics partners
• Marketing and analytics service
  providers
• Social media platforms (if you
  interact with our social media accounts)

2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing and Fulfillment

• Process and complete your orders
• Arrange shipping and delivery
• Handle returns, exchanges, and
  refunds
• Provide order confirmations and
  shipping notifications

Customer Service and Support

• Responding to your inquiries and
  requests
• Provide technical support
• Resolve disputes and troubleshoot
  issues

Marketing and Communications

• Send promotional emails about new
  products, sales, and special offers
• Send marketing SMS messages (with
  your consent)
• Personalize marketing content
  based on your preferences and purchase history
• Conduct surveys and gather
  feedback

Website Improvement and Analytics

• Analyze website usage patterns
  and trends
• Improve website functionality and
  user experience
• Conduct A/B testing and
  optimization
• Preventing fraud and enhance
  security

Legal and Compliance

• Comply with applicable laws and
  regulations
• Respond to legal requests and
  prevent illegal activities
• Enforce our terms of service and
  policies

3. Legal Basis for Processing (For
EU/UK Residents)

We process your personal information based on:

• Contract Performance: To fulfill our obligations under
  our Terms of Service
• Legitimate Interests: To improve our services, prevent
  fraud, and conduct marketing
• Consent: For marketing communications and
  non-essential cookies
• Legal Obligation: To comply with applicable laws
  and regulations

4. Marketing Communications

Email Marketing

By providing your email address, you may receive promotional emails. You
can unsubscribe at any time by:

• Clicking the
  "Unsubscribe" link in any marketing email
• Updating your preferences in your
  account settings
• Contacting us directly

SMS Marketing

If you opt in to receive SMS messages, you consent to receive promotional
text messages. You can opt out by:

• Replying "STOP" to any
  marketing text message
• Contacting us directly

Note: Message and data rates may apply. Message frequency varies based on your
preferences and our promotional calendar.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share
your information in the following circumstances:

Service Providers and Business
Partners

We work with trusted third-party service providers who assist us with:

• Payment processing (Stripe,
  PayPal, etc.)
• Shipping and logistics (FedEx,
  UPS, etc.)
• Email delivery services
  (Mailchimp, Klaviyo, etc.)
• Analytics and advertising (Google
  Analytics, Facebook Pixel, etc.)
• Customer service tools

These partners are contractually obligated to protect your information
and may only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or
  government requests
• Protect our rights, property, or
  safety
• Prevent fraud or illegal
  activities
• Enforce our terms and policies

Business Transfers

In the event of a merger, acquisition, or sale of assets, your
information may be transferred to the new entity.

6. Data Security

We implement appropriate technical and organizational security measures
to protect your personal information, including:

• SSL encryption for data
  transmission
• Secure payment processing systems
• Regular security assessments and
  updates
• Access controls and employee
  training
• Data backup and recovery
  procedures

However, no method of transmission or storage is 100% secure. While we
strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in
  this policy
• Comply with legal obligations
• Resolve disputes and enforce
  agreements

Specific retention periods include:

• Account information: Until
  account deletion or 3 years of inactivity
• Order history: 7 years for tax
  and accounting purposes
• Marketing data: Until you opt out
  or 5 years of inactivity

8. Your Privacy Rights

Depending on your location, you may have the following rights:

General Rights

• Access: Request a copy of the personal
  information we hold about you
• Correction: Request correction of inaccurate
  or incomplete information
• Deletion: Request deletion of your
  personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing
  communications

Additional Rights for EU/UK Residents
(GDPR/UK GDPR)

• Portability: Request transfer of your data to
  another service
• Restriction: Request limitation of processing
  under certain circumstances
• Objection: Object to processing based on
  legitimate interests
• Automated Decision-Making: Request human review of
  automated decisions

Additional Rights for California
Residents (CCPA)

• Know: Right to know what personal
  information is collected and how it's used
• Delete: Right to request deletion of
  personal information
• Opt-out: Right to opt out of the sale of
  personal information (we do not sell personal information)
• Non-discrimination: Right not to be discriminated
  against for exercising privacy rights

To exercise your rights, please contact us using the information provided
in the "Contact Us" section.

9. International Data Transfers

Your information may be transferred to and processed in countries other
than your country of residence. We ensure appropriate safeguards are in place,
including:

• Standard Contractual Clauses
  approved by the European Commission
• Adequacy decisions by relevant
  authorities
• Other legally recognized transfer
  mechanisms

10. Children's Privacy

Our website and services are not intended for children under 13 years of
age. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected information from a child under 13, we
will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our
practices or legal requirements. We will:

• Post the updated policy on our
  website
• Update the "Last
  Updated" date
• Notify you of material changes
  via email or prominent website notice

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your
privacy rights, please contact us: Here

Cookies Policy

Effective Date: May 1, 2025

Last Updated: May 1, 2025

This Cookies Policy explains how PokePackShack.com uses cookies and
similar tracking technologies on our website.

What Are Cookies?

Cookies are small text files that are stored on your device when you
visit a website. They help websites remember your preferences, improve
functionality, and provide analytics about website usage.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function properly and
cannot be disabled. They include:

• Session management cookies
• Security cookies
• Load balancing cookies

Performance and Analytics Cookies

These cookies help us understand how visitors use our website:

• Google Analytics: Tracks website usage and
  performance
• Hotjar: Provides heatmaps and user
  session recordings
• Internal Analytics: Our own tracking for website
  optimization

Functional Cookies

These cookies enhance your experience by remembering your preferences:

• Language preferences
• Region/currency settings
• Shopping cart contents
• Login status

Marketing and Advertising Cookies

These cookies are used for targeted advertising and marketing:

• Facebook Pixel: Enables targeted advertising on
  Facebook
• Google Ads: Supports remarketing campaigns
• Email Marketing: Tracks email campaign
  effectiveness

How Long Do Cookies Last?

• Session Cookies: Deleted when you close your
  browser
• Persistent Cookies: Remain on your device for a set
  period (typically 30 days to 2 years)

Managing Your Cookie Preferences

Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and
  Security > Cookies and other site data
• Firefox: Settings > Privacy &
  Security > Cookies and Site Data
• Safari: Preferences > Privacy >
  Cookies and website data
• Edge: Settings > Cookies and site
  permissions

Third-Party Opt-Outs

You can opt out of interest-based advertising:

• Digital Advertising Alliance: www.aboutads.info/choices
• European Interactive Digital
  Advertising Alliance: www.youronlinechoices.eu
• Google Ad Settings: adssettings.google.com

Cookie Consent Management

We provide a cookie consent banner that allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences
• Access this information at any
  time via our cookie settings link

Impact of Disabling Cookies

Disabling certain cookies may affect your website experience:

• Some features may not work
  properly
• You may need to re-enter
  information
• Personalized content may not be
  available
• We may not be able to remember
  your preferences

Updates to This Policy

We may update this Cookies Policy to reflect changes in our practices or
legal requirements. The updated version will be posted on this page with a
revised effective date.

Contact Us

For questions about our use of cookies, please contact us: Here